Policies



Shipping & Delivery

Please note that the estimated delivery times are only estimates and cannot be guaranteed. Delivery is worldwide and free for orders over 150 EUR for EU countries and free DHL Express shipping for overseas orders over 250 EUR. Some products are made-to-order and most of all styles are ready-to-ship. We work with DPD courier for delivering orders in Europe, we use DHL and postal services for delivering to other countries. Usually orders are delivered in 2-7 working days by DPD in Europe. Orders from North America, Japan and Australia - are delivered in 10-20 working days by postal services, and in 3-7 working days by DHL express. 

 

Privacy & Security

E-shop ruke.lt protects information both online and off-line. The transmission of information, including any payment information, is encrypted and protected using Secure Sockets Layer(SSL). Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration or the development team). Employees are required to use password-protected screen-savers and keep their computers up-to-date.

We may collect the following information:

1) name;
2) contact information including email address, postal address and phone number.

 

We collect your Personal Data when:

1) you place an order;
2) you make a complaint or enquiry or provide other feedback to us.

We do not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (for example, when you contact us via e-mail).

 

We use your Personal Data to:

1) process and complete orders you place via the Website;
2) process and deal with any complaints or enquiries made by you;
3) keep internal records.

We use voluntarily submitted information for the purposes for which it was submitted. The personal information you submit when placing your order is treated as confidential.

 

Passing on your data to third parties:

We may disclose your Personal Data to certain of our business partners who help us in providing your order, delivering your goods or taking your payment. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Returns & Replacements

Cancellation of orders
You have the right to cancel your contract if you wish within 7 working days of the day after the date the product is delivered to you. Delivery charges will be refunded in full unless we have delivered or attempted to deliver the goods before you cancel in which case they will not be refunded. Your refund will be processed as soon as possible and in any event within no more than 30 days of the day you have given us notice of cancellation. Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.

Refunds
To obtain a refund the goods must be in the same condition in which you received them. The original packaging must be unopened and undamaged in a resalable condition. If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We will only make a refund using the same method of payment originally used by you to pay for your purchase. Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.

 

Terms and conditions

About these terms
These are our Terms and conditions and you should read them carefully as they apply to your use of this website and any order you may make. We will request you to accept these Terms and Conditions during the registration and order process.

You will be bound by the details of the Terms and Conditions and the website information which was in place at the time of use of the website or when you placed your order.

Your access to and use of the Rūkė website is subject exclusively to these Terms & Conditions. You are not allowed to use this website for any purpose that is unlawful or prohibited by these Terms & Conditions.

By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms & Conditions you must immediately stop using this website. Sorry about that.

Rūkė reserves the right change these Terms & Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.

If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable to any extent for any reason by any court of competent jurisdiction then such Term or Condition shall be severed from the remaining terms and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable to the fullest extent permitted by law.

If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.

 

Using this website
The website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Rūkė will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.

Rūkė makes no warranty that the functionality of the website will be uninterrupted. We reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.

We make no warranty that this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Rūkė disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We make no warranty that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.

Rūkė reserves the right to refuse access to the website.

 

Links to third party websites
Rūkės' website may include links to third party websites that are controlled and maintained by others. We do not monitor these other websites and we have no control over their content, privacy policies or services. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites and that we do not accept any liability from your use of these other websites.

 

Copyright
All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Rūkė or otherwise used by Rūkė as permitted by law.

 

Registration and account details
When you register with us you must guarantee that all of the information which you provide is true, accurate and up to date.

You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use.

If any of the information provided subsequently changes you must inform us immediately.

You are wholly responsible for the confidentiality and maintenance of your password and personal account details and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately.

Rūkė shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your account details or password.

 

Our products
Our products are sold subject to their product description and any supporting information such as size, colour and estimated delivery dates. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

We do make every effort to ensure all of the product information is correct at the time when we upload the product information to the website. However, the information may not be completely accurate at the time that you place an order. When placing an order you must confirm the details of the product before purchasing.

We take all reasonable care to portray our products accurately but pictures are for reference only. Please be aware that the reproduction of colours is dependent on the settings and calibration of your computer monitor or device's screen and they will vary from device to device and from screen to screen. We therefore cannot guarantee that the colours shown will accurately represent the colour of the goods you receive.

If you purchase the same goods at different times or in more than one order, we cannot guarantee that the goods we supply will come from the same batch and be an exact colour match with each other.

All products are subject to availability. We will inform you by email as soon as possible if goods you have ordered are not available. If for any reason beyond our control we are unable to supply any products then you will be offered a full refund or, if available and acceptable to you, substitute items of equivalent price.

To get the most out of your purchases you should take care to follow any care instructions supplied.

 

Prices
Prices are as set out on this website. It may, from time to time, be necessary to change prices either up or down. We reserve the right to alter prices at any time without prior notice. Any price changes will be confirmed to you when you make an order.

The price for the goods (including, where applicable, any delivery charges) is as set out in the order confirmation.

You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.

 

Changes to orders
Once you have received confirmation of your order, changes to your order, including the arrangements for delivery or collection, can only be made by contacting us via email or phone. Changes made to your order after the original confirmation may change the delivery date of your order. We will give you an indication of a new estimated delivery date once we have confirmed the changes to your order.

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